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Switching Costs Moat: Why Customers Stay Even When They Want to Leave
In the previous posts, we explored three economic moats : the cost advantage moat , the brand moat , and the network effect moat . Today, we’re looking at another powerful competitive advantage: the switching costs moat . With a network effect moat, a product becomes more valuable as more people use it. Customers stay because the service keeps getting better. But what if customers stay even when they’d rather leave? That’s exactly what happens when a company has strong switch

Gin
Mar 274 min read
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